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Let’s Connect
We love hearing from our tea community
Whether you have a question about your order, want to start a fundraiser, or just feel like sharing your favorite tea suggestion—we’re here for you. Simply fill out the form below, send us a message by email or text anytime.
Contact Us
Spill the Tea—We’re Listening!
Use the form below to get in touch with the sales team. Be sure to include your order number if applicable.
We'll respond within 1 business day during normal business hours.
We'll respond within 1 business day during normal business hours.
FAQs
Below are some of are common questions
How long will shipping take?
All orders are shipped within 2-3 business days from our warehouse in Apex, North Carolina. Orders are shipped via USPS. Once shipped, delivery times will depend on the shipping option chosen at checkout (2-5 days).
What is your return policy?
All sales are final. We do not offer refunds or exchanges at this time. However, your satisfaction is important to us. If you receive a damaged item, incorrect order, or experience any issue with your purchase, please don’t hesitate to contact us. We’ll do our best to make it right and ensure you have a positive experience with every sip.
How do I know if my order is confirmed?
Once your order is placed, you will receive an order confirmation email at the address provided during checkout. This email will include your order details and serve as your receipt.
If you do not receive a confirmation or notice any issues with your order, please contact us right away—we’re here to help ensure everything brews smoothly from start to finish.
Can I change my shipping address after my order is placed?
Once an order has been placed, we are unable to make changes to the items, shipping address, or order details.
If you experience an issue or need assistance after placing your order, please contact us as soon as possible. While we can’t modify orders, we’re always happy to help resolve any concerns.
