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Orders
How do I know if my order is confirmed?
Once your order is placed, you will receive an order confirmation email at the address provided during checkout. This email will include your order details and serve as your receipt.
If you do not receive a confirmation or notice any issues with your order, please contact us right away—we’re here to help ensure everything brews smoothly from start to finish.
Can I change my shipping address after my order is placed?
Once an order has been placed, we are unable to make changes to the items, shipping address, or order details.
If you experience an issue or need assistance after placing your order, please contact us as soon as possible. While we can’t modify orders, we’re always happy to help resolve any concerns.
How do I choose which charity I want my purchase to go towards?
After you place your order, you’ll have the opportunity to choose the organization you'd like to support with your purchase. After checkout, you’ll be directed to a brief follow-up form where you can select the organization you’d like your donation to go to from our list of active fundraising partners. If you forget to complete the form or experience any issues, don’t worry—just contact us with your order number, and we’ll make sure your contribution supports the right cause.
Shipping & Returns
Do you ship internationally?
No, we currently only ship to locations within the United States.
When will my order be shipped?
Orders are shipped 2-3 business days after your order is placed. For backordered items, your order will ship on the date listed on your order confirmation.
What is your refund and return policy?
All sales are final. We do not offer refunds or exchanges at this time. However, your satisfaction is important to us. If you receive a damaged item, incorrect order, or experience any issue with your purchase, please don’t hesitate to contact us. We’ll do our best to make it right and ensure you have a positive experience with every sip.
How long will it take until I receive my order?
Orders are shipped via USPS. Once shipped, delivery times will depend on the shipping option chosen at checkout (normally 2-5 days). Please check your tracking information for the most up to date information as this information comes directly from the shipping carrier.
